Frequently Asked Questions
Find quick answers to common questions about our ADHD assessment platform, privacy, pricing, and more. Can't find what you're looking for? Contact our support team.
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Assessment Questions
How accurate are your ADHD assessments?
Our assessments are based on the Adult ADHD Self-Report Scale (ASRS-18) and DSM-5 criteria, which have been validated in clinical studies with high sensitivity and specificity. However, they are screening tools designed to identify potential ADHD symptoms, not provide medical diagnoses. The comprehensive assessment shows 97.2% accuracy in identifying potential ADHD patterns when compared to clinical evaluations.
What's the difference between basic and comprehensive assessments?
The basic assessment includes 18 core questions based on the ASRS-18 screening tool, takes about 5 minutes, and provides basic symptom analysis. Results are free to view online, with an optional PDF report for $2.45. The comprehensive assessment includes 47 detailed questions covering DSM-5 criteria, childhood validation, functional impairment analysis, executive function profiling, and anxiety/depression screening for $9.95, including a complete PDF report.
How long does the assessment take?
The basic assessment takes approximately 5 minutes to complete, while the comprehensive assessment takes 10-15 minutes. Both are designed to be completed in one sitting, and your progress is saved if you need to take a break.
Can I retake the assessment?
Yes, you can retake either assessment at any time. However, for the most accurate results, we recommend waiting at least 4 weeks between assessments to account for natural variations in symptoms and life circumstances.
Is this a medical diagnosis?
No, our assessments are screening tools for educational purposes only. They help identify potential ADHD symptoms but do not provide medical diagnoses. For a professional diagnosis and treatment, you must consult with a qualified healthcare provider such as a psychiatrist, psychologist, or your primary care physician.
Results & Reports
How do I access my results?
Basic assessment results are available immediately online for free after completion. You'll see your symptom scores and basic analysis. For a detailed PDF report, you can purchase it for $2.45. Comprehensive assessment results include the full PDF report automatically and are available immediately after payment.
What's included in the PDF report?
The PDF report includes your complete assessment results, detailed symptom analysis across different categories (inattention, hyperactivity, impulsivity), severity ratings, personalized recommendations, educational resources about ADHD, and guidance for discussing results with healthcare providers. The comprehensive report also includes functional impairment analysis and executive function insights.
Can I share my results with my doctor?
Absolutely! Our reports are designed to be shared with healthcare professionals. They include detailed scoring information, methodology explanations, and clinical context that doctors find helpful during evaluations. Many users bring their results to medical appointments as a starting point for discussion.
How long are my results stored?
Your assessment results are stored securely for 7 years to support ongoing care and allow you to track changes over time. You can access your historical results anytime through your account dashboard and can request deletion at any time.
Privacy & Security
Is my information secure and private?
Yes, we use enterprise-grade encryption to protect your data both in transit and at rest. We never share your personal information or assessment results with third parties. We comply with privacy standards similar to HIPAA and follow strict data protection protocols. Your mental health information is completely confidential.
Do you sell my data to third parties?
Never. We do not sell, rent, or trade your personal information or assessment data to anyone. Your privacy is fundamental to our mission. We only use your data to provide our services and improve our assessment tools through anonymized research.
Can I delete my account and data?
Yes, you have full control over your data. You can request account deletion at any time through your account settings or by contacting our support team. We will permanently delete your personal information and assessment data, though we may retain anonymized data for research purposes.
Who can see my assessment results?
Only you can see your assessment results unless you choose to share them. We never share your results with employers, insurance companies, or anyone else without your explicit consent. You control who has access to your information.
Billing & Pricing
What does the basic assessment cost?
The basic assessment is free to take and view results online. If you want a detailed PDF report of your results, it costs $2.45. This gives you a professional document you can save, print, or share with healthcare providers.
What's included in the $9.95 comprehensive assessment?
The comprehensive assessment includes 47 detailed questions, DSM-5 childhood validation, functional impairment analysis, executive function profiling, anxiety and depression screening, and a complete professional PDF report with personalized recommendations. This is our most thorough evaluation.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for comprehensive assessments. If you're not satisfied with your results, contact our support team within 30 days of purchase for a full refund. Refunds are processed to the original payment method within 5-7 business days.
Are there any subscription fees or hidden costs?
No, there are no subscription fees or hidden costs. You pay once per assessment. The basic assessment is free online, $2.45 for the PDF. The comprehensive assessment is a one-time $9.95 payment. You can retake assessments anytime by paying again if desired.
What payment methods do you accept?
We accept all major credit cards and debit cards through our secure payment processor, Stripe. We do not store your payment information on our servers for security.
Technical Support
I'm having trouble accessing my results.
If you're having trouble accessing your results, first check your email for a results link. Make sure you're using the same email address you used for the assessment. If you created an account, try logging in through the sign-in page. If you're still having issues, contact our support team with your email address and we'll help you retrieve your results.
The assessment page isn't loading properly.
Try refreshing the page or clearing your browser cache. Make sure you're using a modern browser (Chrome, Firefox, Safari, or Edge). Disable any ad blockers temporarily, as they can sometimes interfere with the assessment. If problems persist, try using a different browser or device, or contact our technical support team.
Can I take the assessment on my phone or tablet?
Yes, our assessments are fully optimized for mobile devices. You can complete them on smartphones, tablets, laptops, or desktop computers. The interface adapts to your screen size for the best experience.
My payment went through but I can't access my results.
Payment processing can sometimes take a few minutes. Check your email for a payment confirmation and results link. If you don't receive them within 10 minutes, contact our support team with your payment confirmation details and we'll resolve this immediately.
How do I contact support?
You can contact our support team through the contact form on our website. We respond to all inquiries within 24-48 hours. For urgent issues related to payments or technical problems, please include as much detail as possible in your message.
About ADHD
What is ADHD?
ADHD (Attention-Deficit/Hyperactivity Disorder) is a neurodevelopmental condition characterized by persistent patterns of inattention, hyperactivity, and impulsivity that interfere with daily functioning. It affects about 8-10% of children and 4-5% of adults worldwide. ADHD symptoms often continue from childhood into adulthood, though they may present differently over time.
Can adults have ADHD?
Yes, absolutely. While ADHD is often associated with children, many adults have ADHD. Some are diagnosed in childhood and continue to experience symptoms as adults, while others are diagnosed for the first time in adulthood. Adult ADHD can significantly impact work, relationships, and daily life, but it's highly treatable.
What are the main symptoms of ADHD in adults?
Adult ADHD symptoms fall into three categories: Inattention (difficulty focusing, easily distracted, forgetfulness, trouble organizing), Hyperactivity (restlessness, difficulty sitting still, excessive talking), and Impulsivity (interrupting others, difficulty waiting, hasty decisions). Adults may also experience emotional regulation challenges, relationship difficulties, and problems with time management.
How is ADHD treated?
ADHD treatment typically involves a combination of approaches including medication, behavioral therapy, lifestyle changes, and coping strategies. Medications like stimulants and non-stimulants can be very effective. Cognitive-behavioral therapy helps develop coping skills. Regular exercise, good sleep habits, and organizational tools also play important roles. Treatment plans should always be developed with qualified healthcare professionals.
Can ADHD be cured?
ADHD cannot be 'cured,' but it can be effectively managed with proper treatment. Many people with ADHD lead successful, fulfilling lives by learning to manage their symptoms through medication, therapy, lifestyle changes, and developing effective coping strategies. Early identification and treatment can significantly improve outcomes.
Still Have Questions?
Our support team is here to help. Get personalized assistance with any questions about our assessments, results, or technical issues.
Response time: 24-48 hours • Available 7 days a week
Important Notice
Our assessment is a screening tool only and not for emergency situations. If you are experiencing a mental health emergency or having thoughts of self-harm:
- Call 911 or go to your nearest emergency room
- Contact the National Suicide Prevention Lifeline: 988
- Text "HELLO" to 741741 for the Crisis Text Line
- Reach out to a trusted healthcare provider immediately